Policies

Here at BCB we want you to absoultely ,100%, LOVE your purchase(s)! So if you recieve your order and for whatever reason you are not completely obsessed with your item/s, you're welcome to send it back for a store credit which you can then use on anything you please instead!

If you wish to request a return please email emily@blankcanvasboutique.com.au to obtain return form.

RETURN POLICY

Please note we do not offer refunds on returned items, Exchanges welcome for a store credit, Returned items will be issued as a STORE CREDIT for the value of item. We cannot always guarantee that we will have a different size or colour in stock to exchange. STORE CREDIT codes are valid for one use only, please be aware of this when placing your order. Items must be return to BCB within 14 days of delivery from received date, no exchanges will be accepted after strictly 14 days. Please no exchanges on top of already exchanged items. PLEASE CONTACT emily@blankcanvasboutique.com.au prior to sending an exchange back to be given the return address and to obtain return form. Please do not send items back without emailing us and providing your order number- we need to check over the order to make sure its eligable for exchange! 

  • Exchanges must be received in original condition – bagged, unworn, unwashed, with all tags attached.
  • Items not received in their original condition will automatically be returned to the customer and will not be eligible for exchange.
  • Items which smell of perfume/deodorant or have makeup or tanning marks will not be accepted.  Please beware of this while trying on your garments. 
  • We do not reimburse for return/exchange shipping

Blank canvas reserves the right to reject an exchange if it is not in its original condition or within the required return period.Please note, should your exchanged item not meet our Exchange/Refund Policy it shall be returned to you, in which case you will be liable for the return postage cost For Safety/ Hygiene purposes, the following cannot be returned:

  • Accessories
  • Lingerie
  • Swimwear

we recommend using Australia post pre-paid bags with tracking. We are not responsible for anything that goes missing in post. Items purchased during sale periods will NOT be eligible for an exchange (including sale discount codes). For any queries on this please contact us at emily@blankcanvasboutique.com.au Exchanges are processed within 3 business days of receiving your return.


AFTERPAY
We now offer AFTERPAY! like layby but better! Don't have cash? no worries! just select afterpay at the checkout and pay it off in 4 easy payments, even better... you get your items before the items have even been paid off ♥

SHIPPING POLICY
Orders placed on the weekend will not be processed until Monday. Once your order has been dispatched you will receive your order within 2-6 business days Australia wide.In the unlikely event that you have not received your parcel within 5-6 business days of placing your order please contact us at Emily@blankcanvasboutique.com.au.
Please note that we cannot accept responsibility for missing parcels which have been deemed as ‘successfully delivered’ be the courier company.

POSTAGE CHARGES
Regular Free shipping on all orders AUS WIDE x
Express shipping $4.55
International standard shipping (economy air) flat rate $25
International standard shipping (tracking included) flat rate $35

REFUNDS
Under the Austrlaian Consumer Law you may ask for a refund/exchange if the item you recieve has a major problem such as its faulty, broken etc
In this unfortunate event please email us within 14days of delivery with your
-your full name and address
- your
order number
-
 reason for refund or exchange (photo of damaged item)
Please note BCB reserves the rights to reject returns after inspection if not deemed as faulty.
Refund only issued if deemed faulty after inspection.



Please take note - All size charts are to be used as a guide only